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There are many causes of diarrhea.
If you have tried the OTC remedies for diarrhea and they have not worked you need to think of other causes.
From problems with food to food borne illness to a condition called C-Dif.
While not a great time you should contact her doctor and determine if there is a way that the cause can be determined. A fecal sample to the lab might be all that is needed.
The other problem that this can lead to is very sensitive skin, redness,rashes almost like a child would develop a "diaper rash" and the solution is the same. Gentle cleaning, drying the area and applying a light coating of a barrier cream. (pat it on do not rub as that can pull or tear the skin) If you apply more than is necessary it is difficult to clean off and you do not want it to build up.
It is important that you keep her clean and dry.
Please contact her doctor. if diarrhea continues for very long dehydration is a concern as is the fact that she is not getting proper nutrition and that leads to a whole other set of problems.
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NO, it is not normal for older people to have chronic diarrhea!! Please call her primary care doctor immediately to let him know of the situation that's going on. She can easily become dehydrated so she needs to keep drinking fluids. If you can get a hold of Gatorade with electrolytes, that would be a good thing. But definitely call her doctor right away to get his/her guidance on what to do next, okay?

Best of luck!!
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