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Sajones,
You've received some wonderful answers here to help with your issues. First and foremost, contact the Ombudsman Supervisor for the nursing home through your local Area Agency on Aging. He/she has the legal right to investigate complaints about resident care where family members may not be allowed to go. Please keep in mine that the Ombudsman cannot look at medical records without resident's or POA's permission (verbal is all that is needed).

Second, ask the nursing home administrator or director of nursing to set up a Care Plan meeting so you can go over all the issues you've mentioned. A meeting of this kind should be conducted each time there is a change in your mom's condition (drastic being the key word here such as changes in her medication intake). Ask the Ombudsman to be present for the meeting, along with the Administrator, DON, Social Services Director, Dietitian, Kitchen Mgr, Activities Director, and a CNA who may be your mom's primary caregiver in the facility. With all these people present and information being shared, no one can say "I didn't know that." As heads of the departments, they are responsible for ensuring the resident's needs, rights and wants are carried out by the staff they supervise.

Document, document, document. As a former Ombudsman, I loved when residents or relatives had everything written down with dates, times, and names. The facility is required to document everything about the residents, but with the extra documentation by a loved one, it helps with investigations.

Finally, if the hearing aid was lost during the care of your mother, the facility is financially responsible for its replacement. Keep on them about this as it's easy for them to push this costly issue into a corner.

Ask your Ombudsman for information about resident's rights. What I always told my residents is, "They are staff. You are the resident. They work for YOU!"

Good luck and stand strong.
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They could be using her meds for another patient...my brother who is in assisted living although he has medicaid and not medicare insist that his meds go through certain brands and Walgreen's because, the meds that the nursing home uses are not a certain brand and are inferior, you can still use your own doctor, why does the nursing home have to take your parent?

You can still use their own doctors too! Do not let the nursing home bully you...
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